Returns & Exchanges
At Travel Universe, we want you to be fully prepared for your next adventure, which is why we offer a 30-day window for returns or exchanges on all unworn fashion items. If your gear doesn't fit or suit your journey, we provide a seamless process to ensure you get exactly what you need.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the items in their original packaging with all tags attached, ensuring the clothing is in its original, unworn condition.
Label and Ship
Print the prepaid shipping label provided by our portal, secure it to your package, and drop it off at any authorized carrier location.
Receive Refund or Exchange
Once our warehouse inspects the returned items, we will process your refund to the original payment method or ship out your new exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing